Your feedback is important to us. It helps us identify things we do well and those we need to improve.
You should tell us if you feel that:
- we don't do our work in line with stated procedures
- the service provided by us does not meet acceptable standards or your expectations, or
- any aspect of our services or our decision-making processes are unsatisfactory.
Making a complaint
We are committed to handling complaints in a fair and confidential manner. While some complaints can be resolved quickly, complex matters may take time to resolve.
Before making a formal complaint, you should discuss the issue with the FSANZ employee you have been dealing with. If you are not satisfied with the response, ask to talk to the staff member's General Manager.
Should the matter still not be resolved to your satisfaction, please contact us to lodge a formal complaint.
In your email please:
- give complete and accurate information
- outline the nature of your complaint
- attach any relevant information to support your complaint.
Your complaint is covered by our privacy policy.
The Ombudsman
If you are still unhappy with our decision you may approach the Commonwealth Ombudsman in Australia who will review your complaint and the response given by FSANZ.
Administrative Appeals Tribunal
If you are not satisfied because FSANZ has rejected an application or has abandoned a proposal you can ask for an internal review and/or apply to the Administrative Appeals Tribunal in Australia for review of that decision.